Frequently asked questions
Everything you'd want to know before booking — about the practice, the process, what it costs, and what to expect.
Most clinics hide the money conversation. I put the whole thing on one page: why I'm cash-pay, exactly what it costs, the real billing-code math, and a 30-second check on what your insurance may pay back. No sales wall — just the honest version.
Section One
Most clinics treat where it hurts. We assess how your whole system moves, identify the compensation patterns driving the pain, and build a structured 3-month plan around Relieve, Reset, and Rebuild phases.
The work is sequenced — not session-by-session. The framework is what's different, not the tools.
Three broad regions: neck, shoulder, and arm pain; back, hip, and leg pain; and head, nerve, and systemic issues like tension headaches, TMJ, and peripheral neuropathy.
The full breakdown is on the Conditions page.
No. We work with active adults — anyone who refuses to slow down.
That includes athletes, weekend warriors, parents who lift kids, people who work with their hands, and adults who just want their body to keep up with the life they've built.
Section Two
Pick a time on the booking page. Confirmation is instant. Your first step is the free 15-minute Clarity Call — face to face, no commitment.
We talk through what's been going on, what you've tried, and whether this is something we can actually fix.
If we fit, we'll schedule the Mobility IQ Evaluation. If not, we'll point you somewhere that can help. No pitch, no pressure.
The first visit is the Mobility IQ Evaluation — 90 minutes. It includes:
A full-body movement scan that identifies your 8 highest compensation patterns. A per-joint capacity check. Hands-on treatment with measurable change before you leave. A written 3-month plan structured across Relieve, Reset, and Rebuild.
$150 total.
Clothes you can move in. Athletic wear, compression layers, or fitted clothing works best.
The scan and movement testing need clear visibility of how your joints move, so avoid loose or bulky clothing.
Section Three
Each of those professions does its piece well — within its scope.
Chiropractic focuses on segmental motion through adjustments. PT focuses on protocol-based exercise. Massage focuses on tissue release. Stretch therapy focuses on passive range and lengthening. Acupuncture — including the work I'm licensed in — modulates the input: tissue tone, nerve activity, autonomic state.
What none of them is structured to do alone is carry you through the full arc — from calming irritation, to restoring usable range, to building adapted capacity under load that actually holds. That continuity is what most patients are missing — not another tool.
We work in that arc. The tools we use overlap with all five professions, but the model is built around progression of adaptability — the structured handoff from one phase to the next, so the change doesn't reverse the moment you go back to your real life.
The framework is what's different, not the tools.
Most active-adult patients see meaningful change within 1–4 visits.
Each plan of care runs 3 months — because that's what it actually takes for tissue to remodel and adapt. Faster than that is relief without rebuild.
Most patients feel measurable change in their first visit — that's by design.
Lasting change takes longer. The first few visits address irritation and restore mobility. The longer phase rebuilds capacity so the change holds.
You're not locked in. The Mobility IQ Evaluation is a single visit.
If we determine you're a better fit somewhere else — or if you decide we're not the right approach for you — you'll get pointed toward a provider who can help. No long-term commitments.
Section Four
The Mobility IQ Evaluation is $150 for a 90-minute first visit.
Plan-of-care pricing is built around your specific plan and shared transparently after the evaluation, so you know what you're committing to.
We don't bill insurance directly. The reasoning is structural, not philosophical.
Insurance reimburses for outpatient rehabilitation through the CPT billing system. Every code you'd associate with manual therapy, movement work, or needling is priced in 15-minute units, with an 8-minute minimum to bill one unit. Here's what those rates look like in 2025 under the Medicare Physician Fee Schedule:
97140 — Manual therapy, per 15 min: $27.17
97110 — Therapeutic exercise, per 15 min: $28.79
97530 — Therapeutic activities, per 15 min: ~$39
97810 — Acupuncture (initial 15 min): $44.64
97813 — Acupuncture w/ e-stim (initial 15 min): $51.43
Commercial payers vary, but most contract at percentages of these Medicare rates — typically $25 to $60 per 15-minute unit depending on payer, region, and contract.
To stay solvent on those rates, in-network clinics structure visits in 15- to 30-minute slots and frequently see two or three patients simultaneously. That's not a complaint about insurance — that's the math the system requires.
Medicare also caps outpatient therapy at $2,410 per year (combined PT and speech therapy), and covers acupuncture only for chronic low-back pain — and only up to 20 visits per year, only when delivered under physician supervision. Licensed acupuncturists can't bill Medicare directly.
The model isn't built around quality of care. It's built around what the billing infrastructure can price in 15-minute increments. Our visits run 90 minutes, our plans run 3 months, and the work is sequenced — none of which the CPT system was designed to reimburse.
We provide superbills with appropriate CPT and ICD-10 codes for patients who want to pursue out-of-network reimbursement — and for established clients, we submit the claim directly. See the full insurance breakdown →
Possibly. We provide superbills with general ICD-10 codes for out-of-network reimbursement — and for established clients, I submit the claim to your insurer directly, so there's nothing for you to file.
Coverage varies by plan, deductible, and policy. We can't guarantee reimbursement. Check your coverage in 30 seconds →
Yes. HSA and FSA accounts are accepted as payment.
Movement and manual therapy services are typically eligible under both.
Yes. The plan-of-care cost can be scheduled across the duration of care so progression isn't gated by upfront cost.
Terms are reviewed at the evaluation.
Section Five
25 S. Washington St, Suite LL500, Naperville, IL 60540.
Lower-level entrance. Parking is available street-side and in the adjacent lot.
By appointment only. Closed Fridays and Sundays.
All scheduling is handled through the booking page.
Still have questions?
Some questions don't have a one-paragraph answer — and the best place to start isn't always the call. The Mobility IQ Quiz takes 5 minutes and shows you your highest-probability compensation pattern. From there, we'll know what's actually worth talking about.
Find Your Mobility IQ5 minutes. Your mobility score.